Cancelling
Cancel a paid plan at any time from console.geolith.app, or by writing to contact@geolith.app. Cancellation takes effect at the end of the current billing period: your plan and its quota stay active until then, you are not charged again, and your account then moves to the Free plan.
Full refund in the first 14 days
If you ask within 14 days of the first payment for a paid plan, we refund that payment in full. You do not need to give a reason. Write to contact@geolith.app from your account email and name the plan.
After 14 days
After the first 14 days, we do not give partial refunds for the current billing period when you cancel or move to a smaller plan. The plan stays active until the period ends.
- Where the law that applies to you gives you a right to a refund, we honour it.
- If a failure of the service that we caused stops you from using the API for a significant part of a billing period, write to us and we will refund or credit the affected period.
How refunds are paid
Refunds go back to the original payment method. Payments may be processed by our payment provider, which acts as merchant of record; in that case the provider issues the refund and it appears on your statement under the provider’s name. How long it takes to appear depends on your bank or card issuer.
Contact
For a refund, a billing question or a charge you do not recognise, write to contact@geolith.app.